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Contact us
Level 20, 8 Exhibition Street, Melbourne, VIC 3000PO Box 18134, Collins Street East, Vic 8003
Got a question, compliment or complaint?
One of our team will get in touch with you directly in regards to your enquiry.
If you have anything you would like us to know, or a complaint that you would like to make, regarding our product or service please do not hesitate to contact us.
See our internal dispute resolution procedure
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Internal Dispute
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What can you do if you have a complaint?
If you have a complaint, please either fill out the form or contact us using one of the other methods listed above.
We aim to resolve most issues within five working days. However, depending on the complexity of the matter, your complaint may take longer to resolve. We will confirm receipt of the complaint and keep you informed of progress. If you would like a copy of our complaints procedure please contact us.
If, after receiving our response, you believe your complaint has not been dealt with satisfactorily, you may contact us at 1300 738 864 or
[email protected]
If you are not satisfied, you may also wish to contact the Australian Financial Complaints Authority (AFCA) who acts as our external dispute resolution scheme provider. AFCA is an impartial, independent and free dispute resolution service. However, you must have first given us the opportunity to review your complaint. AFCA may be contacted as follows:
Australian Financial Complaints Authority
Postal: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678 (free call)
Email: [email protected]
Web: www.afca.org.au
Internal Dispute
Resolution Procedure
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If you have a complaint, please either fill out the form or contact us using one of the other methods listed above.
We aim to resolve most issues within five working days. However, depending on the complexity of the matter, your complaint may take longer to resolve. We will confirm receipt of the complaint and keep you informed of progress. If you would like a copy of our complaints procedure please contact us.
If, after receiving our response, you believe your complaint has not been dealt with satisfactorily, you may contact us at 1300 738 864 or
[email protected]
If you are not satisfied, you may also wish to contact the Australian Financial Complaints Authority (AFCA) who acts as our external dispute resolution scheme provider. AFCA is an impartial, independent and free dispute resolution service. However, you must have first given us the opportunity to review your complaint. AFCA may be contacted as follows:
Australian Financial Complaints Authority
Postal: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678 (free call)
Email: [email protected]
Web: www.afca.org.au